What you'll do
Regnology is seeking a knowledgeable and customer-oriented Support Specialist to join our support team with a focus on regulatory reporting. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions.
Your key accountabilities are: - Provide support for our regulatory reporting products, addressing client inquiries and resolving functional issues.
- Answering/solving, routing and following up client requests (via ticket system).
- Collecting all required data for a ticket to verify, analyze and reproduce of errors.
- Troubleshoot and diagnose issues related to data integration, report generation, and software functionality.
- Collaborate with internal teams, including product development and compliance, to resolve complex issues and escalate as necessary.
- Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
- Stay up-to-date with industry regulations and best practices to provide informed support and guidance.
Why we should decide on you
- Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
- Proven experience in a technical support or client-facing role, preferably in the financial services industry.
- Basic understanding of regulatory reporting requirements and processes.
- Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with regulatory reporting software and tools is a plus.
- Familiarity with financial data formats and integration methods is a plus.
Why you should decide on us
- Let’s grow together – our start-up character enables you to design our future.
- We promote remote working and flexible working hours to create a positive work-life balance.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- We offer you a stable job that is not affected by crises.
- We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net
Role ID- CS_2025_04
About us
Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.
Any questions? Feel free to get in touch:
recruiting@regnology.net
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