Customer Support Specialist

What you'll do

Regnology is seeking a knowledgeable and customer-oriented Support Specialist to join our support team with a focus on regulatory reporting. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions. 

Your key accountabilities are: 

• Provide support for our regulatory reporting products, addressing client inquiries and resolving functional issues.
• Answering/solving, routing and following up client requests (via ticket system).
• Collecting all required data for a ticket to verify, analyze and reproduce of errors.
• Troubleshoot and diagnose issues related to data integration, report generation, and software functionality.
• Collaborate with internal teams, including product development and compliance, to resolve complex issues and escalate as necessary.
• Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
• Stay up-to-date with industry regulations and best practices to provide informed support and guidance.

Why we should decide on you

• Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
• Proven experience in a technical support or client-facing role, preferably in the financial services industry.
• Basic understanding of regulatory reporting requirements and processes.
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with regulatory reporting software and tools is a plus.
• Familiarity with financial data formats and integration methods is a plus.

Why you should decide on us

• Let’s grow together – our start-up character enables you to design our future. 
• We promote remote working and flexible working hours to create a positive work-life balance. 
• We provide you with the opportunity to take on responsibility and participate in international projects. 
• We offer you a stable job that is not affected by crises. 
• We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program. 
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
   
   To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
  Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
   
  Are you interested? Apply now!
  https://www.regnology.net

Role ​ID- CS_2025_04
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Qui sommes-nous ?

Regnology est un chef de file technologique qui s’est fixé pour mission d'apporter la sécurité et la stabilité aux marchés financiers. Avec un focus exclusif sur le reporting réglementaire et plus de 34 000 institutions financières, 60 régulateurs, organisations internationales et autorités fiscales qui s'appuient sur nos solutions, nous nous positionnons de manière unique pour apporter une meilleure qualité de données, une plus grande efficience et de réduction des coûts pour tous les acteurs du marché. Avec plus 850 employés répartis dans 15 pays et un modèle unifié d'acquisition de données, nos clients peuvent rapidement extraire de la valeur de nos solutions et rester aisément en conformité avec les évolutions réglementaires. Regnology a été créé en 2021 lorsque BearingPoint RegTech, une ancienne unité commerciale de BearingPoint Group, a uni ses forces à celles de Vizor Software, un leader mondial des technologies de réglementation et de supervision.