Managed Services Operations Team Lead

What you'll do

Do you have a passion for solving complex technical problems and ensuring high availability of critical systems? Are you eager to leverage your expertise to support Regnology's industry-leading software solutions? If so, join our SRE/Managed Services Team as Managed Services Operations Team Lead!

Regnology, a leading provider of software solutions for the financial services industry, is searching for a talented SRE Engineer to join our growing team. In this role, you will play a vital role in diagnosing, resolving, and preventing production incidents impacting our clients' operations.

 Your key accountabilities are:

• Team Coordination:
  • Lead a team of system administrators, distribute tasks, set priorities, and ensure timely completion of projects.
  • Motivate a team of Managed Services professionals (System Administrators), providing guidance and support.
  • Facilitate daily team stand-ups, manage resource allocation to ensure support and coverage on the upcoming tickets
  • Conduct performance reviews, provide feedback, and support career development for team members.
  • Foster a collaborative, positive, and results-driven team environment.
• Process Optimization:
  • Identify areas for process improvement and implement best practices to enhance efficiency in system administration and IT operations.
  • Identify and address operational issues and challenges proactively.
  • Develop and implement operational processes and procedures to optimize efficiency and effectiveness.
• Client Support:
  • Provide second-tier support for complex client issues, ensuring high levels of customer satisfaction and timely resolution.
  • Ensure clients are informed of ongoing maintenance, outages, or updates and root cause of the issues.
  • Manage and coordinate incident response and problem resolution processes.
  • Monitor service level agreements (SLAs) and ensure compliance with client requirements.
• Project Management:
  • Oversee technical projects, ensuring that goals are met and projects are delivered on time.
  • Oversee root cause analysis of recurring incidents, make sure they either taken care of within the team or are addressed to the R&D department in case of software bugs/issues.
• Collaboration:
  • Work closely with other departments, including IT support and development teams, to ensure smooth cross-functional collaboration.
• Documentation and Reporting:
  • Ensure that all IT processes and projects are well-documented and maintain regular reports on team performance and system uptime.
  • Ensure proper documentation of incidents, technical procedures, onboarding and knowledge sharing within the team.
• Technical Leadership:
  •  Serve as the point of escalation for technical issues, troubleshooting problems, and guiding the team in implementing solutions.

Why we should decide on you

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT operations, system administration, or a similar technically oriented roles
• Proven leadership experience in managing technical teams.
• Basic understanding of system administration (Linux/Windows), networking, cloud infrastructure, and IT security.
• Excellent problem-solving skills and the ability to handle complex technical challenges.
• Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
• Strong communication skills, both written and verbal, with a client-focused mindset.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• You are based in Bucharest and can act as a local contact point for our team members.

Why you should decide on us

• Let us grow together – our start-up character enables you to design our future.
• We promote remote working and flexible working hours to create a positive work-life balance.
• We provide you with the opportunity to take on responsibility and participate in international projects.  
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels .
• Together we are better - meet your colleagues at our numerous team events.

Qui sommes-nous ?

Regnology est un chef de file technologique qui s’est fixé pour mission d'apporter la sécurité et la stabilité aux marchés financiers. Avec un focus exclusif sur le reporting réglementaire et plus de 34 000 institutions financières, 60 régulateurs, organisations internationales et autorités fiscales qui s'appuient sur nos solutions, nous nous positionnons de manière unique pour apporter une meilleure qualité de données, une plus grande efficience et de réduction des coûts pour tous les acteurs du marché. Avec plus 850 employés répartis dans 15 pays et un modèle unifié d'acquisition de données, nos clients peuvent rapidement extraire de la valeur de nos solutions et rester aisément en conformité avec les évolutions réglementaires. Regnology a été créé en 2021 lorsque BearingPoint RegTech, une ancienne unité commerciale de BearingPoint Group, a uni ses forces à celles de Vizor Software, un leader mondial des technologies de réglementation et de supervision.