Services > Customer Success

Customer Success

On a mission to deliver the highest levels of customer success and satisfaction.

Regnology header banner Regnology header banner

The people, technology and resources you need to get answers to your questions and help influence the development of our solutions.

Critical Client Success Factors

  • Focus

    A singular focus on regulatory reporting and data.

  • A Unique Perspective

    A unique solution and perspective from serving regulators (RegTech) and the Regulated (SupTech)

  • Scale

    Proven success supporting thousands of clients around the world.

  • Fastest Time-to-Value

    Fastest time-to-value with initial implementations and responses to regulatory changes.

  • A Data Standard

    A data standard shared by all industry participants enables us to deliver unprecedented efficiencies and cost savings.

Client Support

Our support services include our readily available client support team and a comprehensive set of self-help documentation and training materials. Our support team also facilitates an important dialogue between you and our software development team to help ensure that our products get enhanced with the features and functionality that you want.

  • Hotline

    Our hotline team is the first point of contact for any type of question or request regarding our software, and representatives are readily available via phone and email.

  • Ticket System RegTech OTRS

    The ticket system RegTech OTRS enables you to record your inquiries and requirements in the form of tickets and send them to our hotline. The advantage being that you can view the processing status of a ticket at any time.

  • Customer Notifications

    Though our Customer Notifications you are quickly alerted to any important regulatory, reporting or software changes as well as ad-hoc implementation dates.

  • Online Customer Area

    Releases, Patches and Hotfixes for our products are provided for download in the Online Customer Area along with additional information about release planning, licensable modules, change requests, user group information and software descriptions.

  • RegTech Wiki

    Continuously updated and accessible through this central location, our Wiki includes our detailed user guides, release notes, data requirements, APNs and customer notifications, as well as the "Data Dictionary" – the comprehensive data model documentation of our software.

Regnology has continued to innovate, securing major new contracts with central banks and regulators during the review period. Its RegTech and SupTech platforms look set to evolve further in the years ahead to continue to meet the central banks' ever greater needs to handle and manage data.

Christopher Jeffrey Chairman of the Central Banking Awards Committee and Editor-in-chief of Central Banking

Regnology Academy

A single point of access to a wealth of knowledge

Find out your comprehensive online resource for product and industry knowledge.

Explore this service

Related solutions & services

  • Regnology Reporting Hub

    Greater reporting efficiency and accuracy through workflow automation, collaboration and analytics.

    Learn more

  • Regnology SupTech

    More efficient and effective on-site and off-site supervision through automation and improved data quality.

    Learn more

  • Professional services

    Your partner in ensuring you get the maximum value from our regulatory reporting solutions.

    Learn more

Contact us

© 2024 Regnology Group GmbH All Rights Reserved