What you'll do
Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you!Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).
Your key accountabilities are:
Technical :- Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.
- Troubleshoot and resolve complex technical issues for assigned accounts.
- Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
- Keep track of important KPIs to measure our success.
Project Management:- Manage and oversee technical projects for assigned accounts, ensuring timely and successful completion.
- Develop and implement project plans, timelines, and capacity planning.
- Manage project resources and track progress effectively
- Identify and mitigate potential risks
- Communicate project status updates to both internal and external stakeholders
Client Relationship Management:- Build and maintain strong relationships with assigned clients, acting as a trusted advisor
- Understand client needs and objectives, translating them into actionable technical solutions
- Proactively identify and present upselling and cross-selling opportunities
- Ensure exceptional customer satisfaction through excellent communication and responsiveness
Collaboration:- Work effectively with internal teams, including sales, engineering, and support, to deliver comprehensive solutions to clients
- Communicate effectively with non-technical stakeholders, translating technical concepts into clear and concise language
Why we should decide on you
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred, but not required)
- 1-2 years of experience in a technical support, account management, or similar entry-level client-facing role, ideally with a focus on infrastructure (experience can include internships or academic projects)
- Familiarity with project management methodologies, such as Agile or Waterfall (basic knowledge or experience is a plus)
- Basic understanding of cloud computing concepts (e.g., Google Cloud Platform (GCP) and Kubernetes Engine (GKE)) and general infrastructure operations. We are open to training and upskilling.
- Fluency in English
- A keen interest in staying up to date on industry trends and emerging technologies.
- Good communication and interpersonal skills, with a passion for problem-solving and learning new technologies.
- Ability to work both independently and as part of a team.
- Analytical thinking with a focus on developing strong problem-solving abilities over time.
Why you should decide on us
- Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net CS_2024_29
About us
Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.
Any questions? Feel free to get in touch:
recruiting@regnology.net
DE 
FR