What you'll do
We are looking for a highly skilled
Senior Support Engineer to provide expert-level troubleshooting, incident resolution, and guidance on technical support cases. This role requires deep expertise in Java-based applications, cloud infrastructure, networking, and database performance tuning. The successful candidate will work closely with internal teams and customers to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes.
Key Responsibilities Advanced Technical Troubleshooting & Problem Resolution - Serve as a subject matter expert for complex technical issues, providing expert-level troubleshooting and resolution.
- Conduct in-depth root cause analysis and develop long-term solutions to prevent recurring problems.
- Perform debugging and detailed log analysis to diagnose issues across application and infrastructure layers.
- Lead the resolution of escalated issues and provide guidance to junior engineers.
Customer Support Operations - Monitor and manage support ticket queues, ensuring adherence to SLAs (Jira Dashboard).
- Collaborate with engineering teams to escalate and resolve critical technical issues.
Customer Advocacy & Relationship Management - Act as a trusted technical point of contact, ensuring customers receive timely and effective resolutions.
- Work closely with internal teams to provide feedback on product improvements based on recurring customer issues.
- Advocate for customer needs, ensuring their concerns and pain points are addressed in internal discussions.
Mentorship & Knowledge Sharing - Mentor and train junior support engineers, sharing technical expertise and best practices.
- Develop and deliver technical training materials and presentations.
- Contribute to internal knowledge bases, documentation, and troubleshooting guides.
Why we should decide on you
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of experience in a technical support role, with significant experience in complex troubleshooting.
- Expert-level knowledge of Java, Spring Boot, JSF, and Angular front-end development.
- Strong understanding of system architecture, networking protocols (TCP/IP, DNS, HTTP), and cloud platforms (AWS/GCP).
- Experience with Kubernetes-based support and Google Cloud infrastructure troubleshooting.
- Expertise with Wildfly application server.
- Strong experience in database administration and performance tuning (PostgreSQL, Oracle, MSSQL).
- Proficiency in root cause analysis and debugging, including log analysis and system performance monitoring.
- Excellent written and verbal communication skills in English.
- Experience working in a global, multi-time-zone environment.
- Willingness to participate in on-call shifts for critical incident resolution if required.
- Technical Expertise: Strong troubleshooting skills in Java, networking, cloud platforms, and database administration.
- Problem Solving & Analysis: Ability to perform root cause analysis and proactively address system issues.
- Cloud & Infrastructure Management: Hands-on experience with AWS, GCP, Kubernetes, and Wildfly.
- Database Performance Tuning: Experience with optimizing and troubleshooting PostgreSQL, MSSQL, and Oracle.
- Customer Relationship Management: Ability to act as a technical advisor and ensure customer satisfaction.
- Mentorship & Training: Willingness to coach and share knowledge with junior engineers.
- Time Management & Prioritization: Ability to balance multiple tasks and escalations effectively.
- Team Collaboration: Strong communication skills for working with cross-functional teams globally.
- Adaptability & Learning Agility: Ability to quickly learn and support new technologies.
Why you should decide on us
Why you should decide on us: - Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.netRole ID CS_2025_23
Über uns
Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für das aufsichtsrechtliche Meldewesen entlang der regulatorischen Wertschöpfungskette. Regnology ist seit 25 Jahren ein Partner für Banken und Regulierungsbehörden. Bis Ende 2020 war das Unternehmen Teil der BearingPoint-Gruppe und firmierte unter dem Namen BearingPoint RegTech. Seit dem Verkauf des RegTech-Geschäfts an das Private-Equity-Unternehmen Nordic Capital ist das Unternehmen unabhängig. Im Juni 2021 hat sich das Unternehmen mit Vizor Software zusammengeschlossen und kürzlich den Namen in Regnology geändert. Insgesamt nutzen mehr als 7.000 Firmen, darunter Banken, Versicherungen und Finanzdienstleister, Reporting-Lösungen von Regnology. Gleichzeitig setzen mehr als 50 Aufsichtsbehörden und Steuerbehörden auf fünf Kontinenten die SupTech-Lösungen des Unternehmens ein, um Daten von 34.000 Firmen in 60 Ländern zu erfassen und zu analysieren. Regnology beschäftigt insgesamt über 770 Mitarbeiter an 17 Standorten in 12 Ländern.
Du hast Fragen? Schreib uns gerne unter:
recruiting@regnology.net
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