What you'll do
Regnology is seeking a knowledgeable and customer-oriented Junior Technical Support Specialist to join our support team. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions.
Your key accountabilities are:
- Provide support for our regulatory reporting products, addressing client inquiries and resolving technical issues with a focus on system performance, data handling, and infrastructure reliability.
- Answering/solving, routing and following up client requests (via ticket system, telephone, etc)
- Collect and analyze all required data for a ticket, including logs, configurations, and system information, to verify, reproduce, and troubleshoot errors effectively.
- Troubleshoot and diagnose issues related to Linux-based systems, Kubernetes container infrastructure, and SQL databases.
- Address problems involving data integration, report generation, and software functionality, ensuring seamless product operations.
- Collaborate with internal teams, including product development to resolve complex issues and escalate as necessary.
- Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
- Contribute to internal knowledge bases by documenting recurring issues and solutions.
- Stay updated on industry regulations, best practices, and advancements in Linux, Kubernetes, and SQL to provide informed and proactive technical support.
Why we should decide on you
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support or client-facing role.
- Good knowledge of Linux environments, including Bash scripting.
- Understanding of Kubernetes container infrastructure and its operations.
- Proficiency in SQL for data querying and troubleshooting.
- Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with regulatory reporting software, financial data integration is a plus.
Why you should decide on us
- Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net CS_2025_11
Über uns
Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für das aufsichtsrechtliche Meldewesen entlang der regulatorischen Wertschöpfungskette. Regnology ist seit 25 Jahren ein Partner für Banken und Regulierungsbehörden. Bis Ende 2020 war das Unternehmen Teil der BearingPoint-Gruppe und firmierte unter dem Namen BearingPoint RegTech. Seit dem Verkauf des RegTech-Geschäfts an das Private-Equity-Unternehmen Nordic Capital ist das Unternehmen unabhängig. Im Juni 2021 hat sich das Unternehmen mit Vizor Software zusammengeschlossen und kürzlich den Namen in Regnology geändert. Insgesamt nutzen mehr als 7.000 Firmen, darunter Banken, Versicherungen und Finanzdienstleister, Reporting-Lösungen von Regnology. Gleichzeitig setzen mehr als 50 Aufsichtsbehörden und Steuerbehörden auf fünf Kontinenten die SupTech-Lösungen des Unternehmens ein, um Daten von 34.000 Firmen in 60 Ländern zu erfassen und zu analysieren. Regnology beschäftigt insgesamt über 770 Mitarbeiter an 17 Standorten in 12 Ländern.
Du hast Fragen? Schreib uns gerne unter:
recruiting@regnology.net
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