Managed Services Operations Team Lead

What you'll do

Do you have a passion for solving complex technical problems and ensuring high availability of critical systems? Are you eager to leverage your expertise to support Regnology's industry-leading software solutions? If so, join our SRE/Managed Services Team as Managed Services Operations Team Lead!

Regnology, a leading provider of software solutions for the financial services industry, is searching for a talented SRE Engineer to join our growing team. In this role, you will play a vital role in diagnosing, resolving, and preventing production incidents impacting our clients' operations.

 Your key accountabilities are:

• Team Coordination:
  • Lead a team of system administrators, distribute tasks, set priorities, and ensure timely completion of projects.
  • Motivate a team of Managed Services professionals (System Administrators), providing guidance and support.
  • Facilitate daily team stand-ups, manage resource allocation to ensure support and coverage on the upcoming tickets
  • Conduct performance reviews, provide feedback, and support career development for team members.
  • Foster a collaborative, positive, and results-driven team environment.
• Process Optimization:
  • Identify areas for process improvement and implement best practices to enhance efficiency in system administration and IT operations.
  • Identify and address operational issues and challenges proactively.
  • Develop and implement operational processes and procedures to optimize efficiency and effectiveness.
• Client Support:
  • Provide second-tier support for complex client issues, ensuring high levels of customer satisfaction and timely resolution.
  • Ensure clients are informed of ongoing maintenance, outages, or updates and root cause of the issues.
  • Manage and coordinate incident response and problem resolution processes.
  • Monitor service level agreements (SLAs) and ensure compliance with client requirements.
• Project Management:
  • Oversee technical projects, ensuring that goals are met and projects are delivered on time.
  • Oversee root cause analysis of recurring incidents, make sure they either taken care of within the team or are addressed to the R&D department in case of software bugs/issues.
• Collaboration:
  • Work closely with other departments, including IT support and development teams, to ensure smooth cross-functional collaboration.
• Documentation and Reporting:
  • Ensure that all IT processes and projects are well-documented and maintain regular reports on team performance and system uptime.
  • Ensure proper documentation of incidents, technical procedures, onboarding and knowledge sharing within the team.
• Technical Leadership:
  •  Serve as the point of escalation for technical issues, troubleshooting problems, and guiding the team in implementing solutions.

Why we should decide on you

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT operations, system administration, or a similar technically oriented roles
• Proven leadership experience in managing technical teams.
• Basic understanding of system administration (Linux/Windows), networking, cloud infrastructure, and IT security.
• Excellent problem-solving skills and the ability to handle complex technical challenges.
• Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
• Strong communication skills, both written and verbal, with a client-focused mindset.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• You are based in Bucharest and can act as a local contact point for our team members.

Why you should decide on us

• Let us grow together – our start-up character enables you to design our future.
• We promote remote working and flexible working hours to create a positive work-life balance.
• We provide you with the opportunity to take on responsibility and participate in international projects.  
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels .
• Together we are better - meet your colleagues at our numerous team events.

Über uns

Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für das aufsichtsrechtliche Meldewesen entlang der regulatorischen Wertschöpfungskette. Regnology ist seit 25 Jahren ein Partner für Banken und Regulierungsbehörden. Bis Ende 2020 war das Unternehmen Teil der BearingPoint-Gruppe und firmierte unter dem Namen BearingPoint RegTech. Seit dem Verkauf des RegTech-Geschäfts an das Private-Equity-Unternehmen Nordic Capital ist das Unternehmen unabhängig. Im Juni 2021 hat sich das Unternehmen mit Vizor Software zusammengeschlossen und kürzlich den Namen in Regnology geändert. Insgesamt nutzen mehr als 7.000 Firmen, darunter Banken, Versicherungen und Finanzdienstleister, Reporting-Lösungen von Regnology. Gleichzeitig setzen mehr als 50 Aufsichtsbehörden und Steuerbehörden auf fünf Kontinenten die SupTech-Lösungen des Unternehmens ein, um Daten von 34.000 Firmen in 60 Ländern zu erfassen und zu analysieren. Regnology beschäftigt insgesamt über 770 Mitarbeiter an 17 Standorten in 12 Ländern.

Du hast Fragen? Schreib uns gerne unter:

recruiting@regnology.net