What you'll do
Regnology is seeking a proactive and customer-focused Customer Support Representative to join our growing support team in
Timisoara, Romania. This is an excellent opportunity for highly motivated and enthusiastic recent graduates or individuals with professional experience to kick-start their careers in an international software company. As a Customer Support Representative, you will be the first point of contact for our clients, providing exceptional support and ensuring their satisfaction with our products and services.
Your key accountabilities are:
- Respond to customer inquiries via phone, email, and ticket system in a timely and professional manner.
- Provide assistance and troubleshooting for issues related to our software solutions.
- Document customer interactions and resolutions in our support ticketing system.
- Collect all required data for a ticket to classify and forwarded to the responsible teams.
- Collaborate with internal teams to escalate and resolve issues.
- Assist in the development and maintenance of customer support documentation and resources.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
Why we should decide on you
- High school diploma, general education degree, or equivalent
- Efficient using computers, e.g. excel, word, Atlassian Confluence, Jira
- Strong communication skills, both written and verbal.
- Fluent English language knowledge; German is a plus
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Basic understanding of software and technology concepts.
- A positive attitude and a passion for helping customers.
Why you should decide on us
- Let’s grow together – our start-up character enables you to design our future
- We promote remote working and flexible working hours to create a positive work-life balance
- We provide you with the opportunity to take on responsibility and participate in international projects
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
- Together we're better - meet your colleagues at our numerous team events
- We offer you Regular social events arranged by our Sports and Social Network.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net CS_2024_08
CS_2024_10
CS_2024_11
Über uns
Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für das aufsichtsrechtliche Meldewesen entlang der regulatorischen Wertschöpfungskette. Regnology ist seit 25 Jahren ein Partner für Banken und Regulierungsbehörden. Bis Ende 2020 war das Unternehmen Teil der BearingPoint-Gruppe und firmierte unter dem Namen BearingPoint RegTech. Seit dem Verkauf des RegTech-Geschäfts an das Private-Equity-Unternehmen Nordic Capital ist das Unternehmen unabhängig. Im Juni 2021 hat sich das Unternehmen mit Vizor Software zusammengeschlossen und kürzlich den Namen in Regnology geändert. Insgesamt nutzen mehr als 7.000 Firmen, darunter Banken, Versicherungen und Finanzdienstleister, Reporting-Lösungen von Regnology. Gleichzeitig setzen mehr als 50 Aufsichtsbehörden und Steuerbehörden auf fünf Kontinenten die SupTech-Lösungen des Unternehmens ein, um Daten von 34.000 Firmen in 60 Ländern zu erfassen und zu analysieren. Regnology beschäftigt insgesamt über 770 Mitarbeiter an 17 Standorten in 12 Ländern.
Du hast Fragen? Schreib uns gerne unter:
recruiting@regnology.net
EN 
FR